“The ramblings and grumblings of author Ad Hudler”

Ad's Customer Service Award for September, 2011
Saturday, September 24, 2011

Was in the Verizon store, getting yet another replacement phone, when I overheard a conversation between a sales clerk and a distressed young woman. She'd lost her phone while partying in downtown Nashville and was wondering if they could help find it.

I thought: Uhhhh, really? Darlin', you're joking right?

And then, the young clerk said sure, we can help, and she typed in the young woman's phone number and scrutinized something on the screen. "Hmm, here it is. Found it."

The customer walked around the counter to look at the screen ... as did a curious Ad. And there was a detailed satellite image of downtown Nashville with blinking blue dot that represented the woman's phone, still alive with heart beating.

"It looks like it's at Legends," the clerk said. "Were you at Legends?"

"Yes!"

"And it looks like it's toward the rear of the building. The bathroom, maybe?"

"Yes!"

And then this very-competent clerk called the manager, who located the phone ... in the bathroom! And formerly drunk woman and iphone were reunited.

Got to love happy endings like that.


2 Comments:

Anonymous Anonymous said...

Of all the bars in downtown Nashville, Legends does have one of the nicer bathrooms.

September 24, 2011 at 11:15 AM  
Blogger Tom Pender said...

No friggin' way! Awesome work, Verizon and the umpteen satellites built to see and record every aspect of our lives!

October 3, 2011 at 6:32 PM  

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